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CHARLENZ.SHOP

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Terms & Conditions · Privacy Policy

Effective Date: October 2, 2025 · Charlenz.shop

Terms & Conditions Privacy Policy Contact

Terms & Conditions

Welcome to Charlenz.shop. By accessing or using this website you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the site.

1. Products

All items sold on Charlenz.shop are digital downloads (for example: planners, stickers, posters). After successful payment you will receive a download link or access to the purchased files.

2. Usage Rights

  • Digital Planners: For personal use only unless otherwise stated in the product description.
  • Stickers & Posters: Customizable items may be purchased for personal or commercial use when explicitly stated in product details.

3. Pricing & Bundles

Standard item price and any bundle offers are displayed on the product pages. We reserve the right to update pricing and offers at any time.

4. Refund Policy

Because these are digital downloads, all sales are final unless a product is defective or the wrong file was delivered. If you have any issue with your download, please contact us at ask@charlenz.shop / Whatsapp 9920280875 and we will help resolve it.

5. Intellectual Property

All designs, files, and content on Charlenz.shop are the intellectual property of Charlenz.shop unless otherwise noted. Customers are granted rights described in the product listing; resale or redistribution is prohibited unless explicitly allowed.

6. Liability

Charlenz.shop will not be liable for indirect, incidental, or consequential damages arising out of the use of our products. Our liability for direct damages is limited to the purchase price of the item in question.

7. Changes to Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on this page with the effective date shown at the top.

Privacy Policy

Charlenz.shop respects your privacy. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

  • Customer-provided data: name, email address, billing/shipping address, and any details required during checkout.
  • Payment data: We do NOT store card details. Payments are processed securely via third-party gateway (Razorpay).
  • Usage data: cookies, browser type, IP address, and analytics data to improve site functionality.

2. How We Use Your Information

  • To process and deliver purchases and to send order confirmations.
  • To respond to customer service requests and support issues.
  • To analyze and improve our products and website experience.

3. Cookies & Tools

We use cookies and similar technologies to enable basic site functionality and to gather analytics. You can control cookies through your browser settings.

4. Sharing & Third Parties

We do not sell or rent personal information. We may share data with trusted third parties that help us operate the site (e.g., payment processors like Razorpay, email providers). These third parties receive only the data necessary to perform their services and are required to protect your data.

5. Data Retention & Security

We retain personal information as long as necessary to provide services and comply with legal obligations. We employ reasonable administrative and technical measures to protect your data; however, no internet transmission is fully secure.

6. Your Rights

You may contact us to access, correct, or delete your personal data. For requests regarding your data, email ask@charlenz.shop / Whatsapp 9920280875.

7. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children under 13.

Payment processing: All payments on this website are handled by Razorpay (or other listed payment gateway). Charlenz.shop does not store your card information.

Contact

If you have questions about these Terms or our Privacy Policy, please contact us at: ask@charlenz.shop / Whatsapp 9920280875.

Thank you for choosing Charlenz.shop.

For Affiliates
Learn how to partner with Charlenz.shop to promote & select digital products and earn commissions. Affiliate products are curated to align with our brand; Charlenz.shop does not handle printing, delivery, or refunds.

Charlenz.shop carefully curates products aligned with our creative and family-friendly values. Certain categories such as dream-catchers, feng-shui, witchcraft or Halloween-specific items are not promoted here.

Welcome to our affiliate program.

Please click here to fill in the form.

Disclaimer

Important Notice: All products on Charlenz.shop are digital downloads. By purchasing or using them, you acknowledge that all sales are final and that Charlenz.shop is not responsible for download errors, technical issues, or user mistakes. Please review all product details carefully before purchase.

The information provided on Charlenz.shop is for general informational purposes only. While we strive to keep the content accurate and up-to-date, we make no warranties or representations of any kind about the completeness, accuracy, reliability, suitability, or availability of the website or the information, products, services, or related graphics contained on the website for any purpose.

Any reliance you place on such information is strictly at your own risk. Charlenz.shop shall not be held liable for any loss or damage, including without limitation, indirect or consequential loss or damage, arising from the use of this website.

Products offered on Charlenz.shop are digital downloads. By purchasing or using them, you acknowledge that all sales are final and that Charlenz.shop is not responsible for any technical issues, download errors, or user-related mistakes during the download process.

External links, if any, are provided for convenience and informational purposes only. Charlenz.shop does not endorse or assume responsibility for the content, privacy policies, or practices of any third-party websites.

We reserve the right to make changes to this Disclaimer at any time without prior notice. It is your responsibility to review this page periodically for updates.

For any questions or clarifications regarding this Disclaimer, please contact us at: ask@charlenz.shop / Whatsapp 9920280875.

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Why Charlenz.shop
Charlenz.shop exists to create faith-inspired digital resources that encourage believers, strengthen families, and honor God in everyday life. Rooted in Christian values, our work is guided by Scripture, creativity, and integrity.
    A tribute to my beloved parents, Charles & Leni Braganza — whose love, faith, and values inspire every design.
    • Digital planners and kids' resources are licensed for personal use unless otherwise stated.
    • Christian clipart collections include commercial-use rights for creating physical end products (e.g., T-shirts, mugs, stickers, tote bags, etc.).
    • Digital files may not be resold, redistributed, or shared in their original format.
    • Customize stickers & posters with your brand name, contact information, or preferred size upon request.
    • We are growing — additional creative resources and business tools coming soon.
    • 📌 Note: As these are digital downloads, all sales are final. Please contact us if you experience any issue with your order.

    Founded by Joyce Braganza, Charlenz Creatives is dedicated to nurturing "Strong bodies, Wise minds, and Faithful hearts" through intentional, prayerfully-crafted resources. Our mission is to equip families and Christian women with meaningful tools that inspire faith and build confidence—one resource at a time.

    Special Launch Offer: First 50 downloads at 50% OFF!

    Licensing Inquiries

    © Charlenz Creatives
    Kids digital editions: Licensed for personal use only.
    Christian clipart collections: Commercial use permitted for physical end products.
    Redistribution or resale of digital files is strictly prohibited.
    For school, institutional, or extended licensing inquiries, please contact: ask@charlenz.shop

    Signed — Joyce Braganza

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