1. Products

All items sold on Charlenz.shop are digital downloads (for example: planners, stickers, posters). After successful payment you will receive a download link or access to the purchased files.

2. Usage Rights

• Digital Planners: For personal use only unless otherwise stated in the product description.
• Stickers & Posters: Customizable items may be purchased for personal or commercial use when explicitly stated in product details.

3. Pricing & Bundles

Standard item price and any bundle offers are displayed on the product pages. We reserve the right to update pricing and offers at any time.

4. Refund Policy

Because these are digital downloads, all sales are final unless a product is defective or the wrong file was delivered. If you have any issue with your download, please contact us at ask@charlenz.shop or WhatsApp 9920280875 and we will help resolve it.

5. Intellectual Property

All designs, files, and content on Charlenz.shop are the intellectual property of Charlenz.shop unless otherwise noted. Customers are granted rights described in the product listing; resale or redistribution is prohibited unless explicitly allowed.

6. Liability

Charlenz.shop will not be liable for indirect, incidental, or consequential damages arising out of the use of our products. Our liability for direct damages is limited to the purchase price of the item in question.

7. Changes to Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on this page with the effective date shown at the top.

1. Information We Collect

• Customer-provided data: name, email address, billing/shipping address, and any details required during checkout.
• Payment data: We do NOT store card details. Payments are processed securely via third-party gateway (Razorpay / Paypal).
• Usage data: cookies, browser type, IP address, and analytics data to improve site functionality.

2. How We Use Your Information

• To process and deliver purchases and to send order confirmations.
• To respond to customer service requests and support issues.
• To analyze and improve our products and website experience.

3. Cookies & Tools

We use cookies and similar technologies to enable basic site functionality and to gather analytics. You can control cookies through your browser settings.

4. Sharing & Third Parties

We do not sell or rent personal information. We may share data with trusted third parties that help us operate the site (e.g., payment processors like Razorpay or Paypal, email providers). These third parties receive only the data necessary to perform their services and are required to protect your data.

5. Data Retention & Security

We retain personal information as long as necessary to provide services and comply with legal obligations. We employ reasonable administrative and technical measures to protect your data; however, no internet transmission is fully secure.

6. Your Rights

You may contact us to access, correct, or delete your personal data. For requests regarding your data, email ask@charlenz.shop or WhatsApp 9920280875.

7. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children under 13.